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Frequently Asked Question | HUB
  • PRODUCT INFORMATION

  • Are all HUB products handmade?

    Yes, to provide you with the finest quality luxury leather products, all our products have been designed with countless hours of mastery and craftsmanship that justifies their exclusivity and charm for those who want nothing but the best. HUB’s products are handcrafted using the finest materials available and go through a carefully designed process of various leather treatments till the application of finishes to the final product. We are committed to bringing you unmatchable quality whilst being dedicated to the total satisfaction of each and every customer.

  • What kind of leather do you use for your leather products?

    For our leather products, we insist on sourcing the very finest leathers available from highly respected tanneries in Pakistan and abroad. These skins & hides have been specifically picked due to their longevity, durability and attractive look. All creases and marks are natural characteristics and the specific reason we choose these beautiful natural skins & hides. Our leather products are designed to last substantially longer than most, and will grow old gracefully gaining character and distinct worn personalities. Leather care for HUB products is relatively easy but you need to follow a set of simple rules. Our leathers can be restored, but annual maintenance is advisable. We mainly use cow leather. However, some items are also made from sheep & goat skins and buffalo hides. If you have any further questions about the material used for a particular product, please contact us with the article number and we will be glad to supply additional information..

  • How do I take care of my HUB product?

    o Leather:

    Our leather is extremely robust and should age well. However, if you want to clean a bag or wallet, lukewarm water and a mild soap are the best options available. Do not get carried away with expensive cleaners and conditioners, simple natural waxes are often the best way to condition the hide i.e. bees wax. In fact, any harsh chemicals can damage the leather, so never use household cleaners or products containing alcohol. Keep the exterior leather away from makeup, food, or any other oil based product which can stain. In no circumstances should you try washing your leather bag or other item in the washing machine or tumble dryer. For suede, we recommend that you use a brush to remove the loose dirt and clean the product with cleaning agent specially designed for the material. New suede is subject to "crocking", which means that suede dust may rub off on hands and clothes. Crocking can be minimized by rubbing any new suede bag or accessory vigorously with a terry towel. To clean patent, use a damp cloth, after which you shine it with a soft dry cloth. Please note that you should not use shoe polish on patent. If a leather product becomes wet, wipe away excess moisture and then leave to dry naturally. Do not attempt to dry with a direct heat source e.g. fire, radiator or hair dryer. All liquid stains should be dealt with quickly, and blotted gently with a clean, dry cloth. Never forget, leather is a skin, and should be cared for in a similar way to your own .

  • How often do you release new styles?

    It depends, but normally after every 3-4 months; almost every category has new product arrivals..

  • BRANDS INFORMATION

  • What is HOBO by HUB?

    HOBO is HUB’s brand extension for the young and the young at heart. It is an exclusive ladies fashion store where one can find vibrant handbags & shoes and fashion accessories that have a finger on the pulse of today’s fads and trends. HOBO bags and similar items are made in PU (Polyurethane, a non-leather synthetic material). It is important to note that PU has a shorter life than genuine leather.

  • What is FHS by HUB?

    FHS by HUB is a new premium line introduced by HUB for Executives and Frequent travellers. FHS is currently offering a wide variety of products such apparel, wallets, laptop bags, backpacks, gift sets, travel bags etc. in this brand extension. Certain items are made in leather while others are manufactured in synthetic materials such as PU (Polyurethane) and fabric. Kindly contact us for details regarding your chosen product or ask our retail staff for more information.

  • RETURN & EXCHANGE POLICY

  • What is the return & exchange policy at HUB stores?



    o Once purchased, goods cannot be returned

    o Goods can be exchanged within 7 days of purchase with price tag & receipt only

    o Exchanges can be made at any HUB outlet

    o Damaged, used or altered goods cannot be exchanged

  • What is the return & exchange policy for online orders?



    o Goods can be exchanged or returned within 7 days of purchase with price tag & receipt only

    o Exchanges can be made against HUB products available online only

    o Good purchased online cannot be exchanged at stores; the customer will have to call HUB

    o Customer Care for return/exchange requests

    o Damaged, used or altered goods cannot be exchanged

    • AFTER SALES SERVICE

    • What is the return & exchange policy at HUB stores?



      Any product complaint will be assessed by our product team to determine nature of complaint and the maximum time for resolution is 30 working days. Customers are required to provide the accurate date of purchase along with their contact number. Any charges, if applicable, will be intimated with in the stipulate period.

    • What is the return & exchange policy for online orders?





      o Once purchased, goods can neither be returned nor exchanged (due to possibility of single-use)

      o Any problems resulting from a manufacturing fault or otherwise will be assessed by our

      o Product team and informed to the customer within 3 working days. Any applicable charges will also be intimated.

      o Once purchased, goods can neither be returned nor exchanged

      o Any problems resulting from a manufacturing fault or otherwise will be assessed by our product team and informed to the customer within 3 working days. Any applicable charges will also be intimated.

    • Items on Sale & Factory Outlet Merchandise





      o Goods are sold on AS-IS basis

      o Once purchased, goods can neither be returned nor exchanged

      o No loyalty discounts are applicable .

      • ONLINE ORDERS

      • What is the Payment mode for name engraving?

        For name engraving we accept only online bank transfer and no Cash on Delivery (COD). For details on online bank transfer pls refer to the question below.

      • How can I do an Online Bank Transfer?

        Please note our bank account information for Online Bank Transfers (only for Pakistan).

        • Account Title: Urban Associates

        • Account Number: 1003188153

        • Branch Code: 0031 (Clifton Branch)

        • Bank: Bank AlFalah Limited

        • Swift Code: ALFHPKKA

        • IBN number: PK83ALFH0031001003188153


        Note: Please email (customercare@hub.com.pk) a copy of deposit/transfer slip.

      • What is the next step after an order is placed?

        Once you place an order, you will receive an order confirmation email which will contain your order number needed for follow-ups.

      • What is the delivery time for orders within Pakistan?

        Generally orders within Pakistan are delivered between 4 to 5 days. However if any technical issue occurs (for instance, continuous heavy rain falls) the order time can be extended depending on the current situation.

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